Transportation Plus
Anyone who is 60 years or older, regardless of income, who lives in our service area, is eligible to book free medical transportation. Volunteers provide most of our rides (with a few supported by staff as "back-up"). Personal vehicles are utilized, and volunteers pay their own expenses. We accept ride bookings every weekday from 8:30 a.m. to 4 p.m. Transportation is available Monday through Friday.
Program Logistics
After scheduling your appointment with your doctor's office, call to arrange your ride with our general number or by calling the direct Transportation Plus phone line via (475) 257-6537. More notice improves the chance that we will be successful in matching you to a volunteer. You may call us as far in advance as you wish. The day prior to your ride, your driver will call you to confirm, so please answer your phone, even if you don't recognize the number. Due to the overwhelming demand for our services, we ask that program participants limit their requests to important medical rides and understand that our schedule does fill.
We ask that our clients register for transportation through providers in addition to IVCG. If you need help getting connected to other providers, please call the office and we will be happy to provide you with the information.
When first requesting your ride, we post that information to our internal system in order to give volunteers an opportunity to assist you. We cannot guarantee your ride request will be fulfilled. However, MOST requests are fulfilled.
You must be registered with IVCG in order to obtain transportation. You may register by calling the office during business hours or (preferred for faster processing) by completing our Client Intake Survey online.
If you have questions about our client policies, please review our "service guidelines".